Bring Your Website To Life

Imagine for a second that your website is a traditional store. Imagine if you did not actually know when someone came into your store. Even worse,  imagine that the visitor to your store could not actually get help from a store assistant when they needed it.

This is exactly what is happening with most websites today. Website owners have no way of knowing who is visiting their website right now. Traditional web analytics solutions give you great looking reports at the end of the day or month - but don't tell you what is going on right now - and don't let you interact with your visitors whilst they are still on your site.

Sales Booster lets you watch your website visitors as they enter your site. It will even attach a name tag to each visitor telling you how they found your site and what they are looking for. You, as the store owner, can then interact with your visitors and ask them if they need assistance, just like a real

Live Chat Works

Adding live visitor chat to your website will help increase sales & conversions and improve customer satisfaction and loyalty. Why is this? Well the benefits are on a number of levels.

For Increased Sales

Increased Confidence
When you visit a website, particularly if you want to purchase something, you like to know that the company is 'real', with real people behind it.  Many websites that sell products may look very professional but are in fact a 'virtual' business, with no contact information, run on a part time basis, with no commitment to customer service.

Adding live chat to your site shows to the visitor that you are a genuine business with real people ready and waiting to help.

Even if visitors don't use your live chat facility, the very fact that it is there will increase the visitors confidence in your business, and therefore increase sales.

Close The Sale
Most visitors to your website will give up and leave if they cannot find the information they are looking for within a few minutes. Live chat enables the visitor to get the information they need quickly. Visitors prefer to get information via live chat than to hunt around your website reading pages of content. Once in a chat session you can close the sale and transfer the visitor to your order page.

Be Proactive
Just like in a regular store, if you see a customer moving from item to item, not sure which to purchase, you would ask them if they needed assistance and then close the sale. Sales Booster enables you to do just that from your website. You can watch what visitors are looking at and then send them a 'can we help?' message. The message can be unique to that visitor. If you see a visitor pausing on the checkout process you can ask if they would like to take the order for them. Overall, being proactive with your visitors will increase sales.

Widen Your Markets
Sales Booster features real time chat translation, enabling your visitors to chat to you in their own language. Sales Booster will translate the chat text in real time in both directions. This enables you to take sales enquiries from all parts of the world.

Make Your Website Work For YOU
Sales Booster can watch visitor activity. It can detect when a visitor may potentially become a prospect, based on keywords, pages viewed, location etc, and initiate proactive invite requests ON YOUR BEHALF. This can increase conversions without any additional work from your staff.

For Improved Customer Support

More Ways For Your Customers To Contact You
Live chat is a convenient, quick and free way for customers to contact you, no matter where they are in the world. Your customers will appreciate this. Customer queries can be resolved much faster than email without worrying if your message got blocked as spam.

Know Your Visitors
Once a visitor has chatted to you, their contact information is recorded against their visitor record in the Sales Booster database. This will show on subsequent visits. You will instantly know when existing customers enter your site. This enables you to be more informal during live chat sessions and therefore further improve customer relations.

Be Up To Speed
When you start chatting to a customer you will have access to all previous live chat sessions and visits at the touch of a button. You can quickly bring yourself up to speed on the customers requirements, even if the customer chatted to someone else.

In closing, the benefits of using Sales Booster to add live chat to your website significantly outweigh its cost.

Sales Booster Will Save You Money

Increased ROI On Your On-Line Advertising
Sales Booster will tell you which of your on-line advertising campaigns generate the most Prospects and Customers, even down to the keyword level. Prospect detection is important, because, whilst a campaign with one search engine may bring in 1000's of visitors, only a small percentage of them may stay long enough to become prospects. Whilst another campaign may only generate 100's of visitors but a much higher prospect percentage. This KEY METRIC is generated for you by Sales Booster automatically. It enables you to spend your advertising budget where it works.

Free Communication
Live chat is free, both for the visitor and for you. No need to long distance phone charges, or 800 service fees.

Lower Support Costs
Providing customer support via live chat costs less than providing the same support via email. Questions can be answered more quickly via live chat, thus eliminating to toing and froing of email messages and the associated overhead. Live chat requests don't get blocked by spam filters (how often have you responded to a customers email only for your expertly crafted response to be bounced back as spam!). Multiple live chat requests can be handled simultaneously. Live chat requests can be taken anywhere, in the office, at home, on the road.

Lower Overheads
Customer support staff can use the Sales Booster Client from any PC with an Internet connection. Staff can be located anywhere in the world. No need to open expensive call centers or office space. Employees can work flexibly and from home.

Sales Booster Will Save You Time

Reduce Customer Waiting Times
Customers don't like to wait, especially if they are about to purchase. Customers can get the information they need much faster using live chat than by telephone. A telephone call takes much longer than a chat session, including the dial time and hold time. Live chat is instant and the customer doesn't have to take their eyes off your site. You can also have multiple chat sessions on the go at the same time, which is impossible with telephone calls.

React Quickly To How Your Site Is Used
Sales Booster enables you to watch how your site is used in real time. Create a new landing page and watch how visitors use it before wasting a fortune on lost advertising.

Fix Page Errors Before Your Customers Tell You
Sales Booster will inform you in real time if your website is generating 404 (missing page) errors. Save time in finding problem pages and avoid the embarrassment of your customers telling you that your website isn't working!